Information Technology

FULL TIME-CORPORATE OFFICE

Reports Directly To

Larry Hayward

Pyramid Foods Team Objective

Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices!

Daily Objectives

• Responds to telephone calls, email, and personnel requests for technical support.
• Successfully diagnose, troubleshoot, and resolve software and hardware problems
• Assure continuity of the computer system for all system users.
• Install selected software and hardware products.
• Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
• Investigates and resolves software and hardware problems of computer users.
• Stay abreast of the latest developments in information technology.
• Recommend changes in software and hardware to improve computer capabilities.
• Provide technical assistance and advice to users local and remote, as needed.
• Assist in implementing practices that will more effectively utilize information technology resources.
• Maintains efficient and reliable backup and recovery procedures and systems.

Skills

• Proven technical support skills
• Excellent verbal and written communication skills
• Logical approach to problem solving
• Ability to manage multiple priorities and technical support problems